Shipping & Returns
Shipping Domestic
Currently we are only shipping within USA.
Shipping International
Not available at this time.
Shipping
Processing time: The time we need to prepare an order for shipping varies. For details, please contact us.
Estimated shipping times: We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Payment options
Secure options
Paypal
Credit Card
We do not take:
Cash
Check
Money order
Bank wire
Direct deposits
Financing
IOUs
Return, Exchange, and Cancellation Policy
At Toycup.com, we aim to provide a smooth and satisfying shopping experience. Please review our policy below:
General Return Policy
Eligibility for Return:
Products must be unused, in their original condition, and include all original packaging.
Returns must be initiated within 14 days of delivery.
Non-Returnable Items:
Opened, used, or damaged items (not caused by delivery issues) are not eligible for return.
Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
Blind Box Return Policy
Sealed Condition Required:
Blind box products must remain sealed with their original plastic film.
Opened, tampered, or unsealed blind boxes will not be accepted for return or refund.
Reason for This Policy:
Blind boxes are collectible items, and their value depends on remaining unopened and untampered.
How to Initiate a Return
Contact us at toycupservice@gmail.com with your order details and reason for return.
Provide photographs of the item(s) and packaging to confirm eligibility.
Exchanges
Eligibility for Exchange:
Items must be in their original packaging and unused condition.
Customers are responsible for all postage costs related to exchanges.
Cancellations
Request Window:
We accept cancellations within 12 hours of purchase.
Cancellations will not be accepted if the package has already been shipped.
For assistance or to initiate a return, exchange, or cancellation, please contact us at toycupservice@gmail.com. We’re here to help!
Privacy policy
We will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
To follow up with your order
For legal reasons (like paying taxes)